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Frequently Asked Questions
Find answers to common questions about our partnership, pricing, and how we handle your data with care.
Working Together
How is Velora different from hiring a virtual assistant?
A virtual assistant usually waits for you to hand over tasks one at a time. Velora takes ownership. We learn how your business runs, spot what’s eating your time, and handle it without you having to manage us. You’re not buying blocks of someone’s hours. You’re getting a partner who keeps things moving behind the scenes.
Who will I be working with?
Velora is a small, dedicated team led by me, Tracy. You’ll always know who’s handling your work, and I stay involved in every client relationship.
How quickly will you get back to me?
Most messages get a same-day reply. At the latest, you’ll hear back within 24 hours, or the next business day if you reach out on a weekend or holiday. Our hours are 9 am to 4 pm, Monday through Friday, unless we’ve arranged something different with you.
What happens on the Discovery Call?
It’s a free 30-minute conversation about your business, your goals, and where your time is going. No pressure and no sales pitch. If it looks like a good fit, we’ll send a personalized plan for how we can take things off your plate.
Does Velora help with personal tasks too?
Yes. Life and business don’t stay in separate boxes, and neither do we. We can take on personal scheduling, errands coordination, research, and more. There are a few things we don’t do: childcare, accessing your bank accounts, providing legal or financial advice, or making medical decisions. We’re happy to research childcare or elder care options for you, but the decisions stay with you.
Is there a specific area Velora only services?
We work with clients anywhere in the United States, in any time zone.
Pricing & Policies
How much does it cost to partner with Velora?
Every client has different needs, so every proposal is personalized to the client's needs. We’ll talk through what you need on your Discovery Call, and you’ll get a personalized proposal before anything starts. No surprises and we do not nickel and dime you.
How does billing work?
For ongoing support, you’re billed monthly. For one-time projects, we take a deposit upfront, and the balance is billed when the project is complete.
Is there a long-term contract?
No. Ongoing support is month to month. If you need to cancel, just give us 30 days’ written notice. Refunds aren’t available for unused time, so if your needs change, tell us early and we’ll adjust your support to fit.
Privacy & AI
How does Velora protect client's information?
Everyone who works at Velora signs a nondisclosure agreement and our privacy and data security policy. Your passwords are stored in a secure password management system, never in emails or notes. Your trust is the foundation of everything we do.
Does Velora use AI?
Yes, thoughtfully. We use AI and automation to handle repetitive work so things move faster, but people stay in charge. We decide what makes sense to automate, what should stay human, and what works best as a mix of both. Sensitive information never goes into a new tool just for convenience.
Do I need to understand AI to be client of Velora's?
Not at all. That’s our job. You’ll know what’s running and why, explained in plain English, without having to learn any new tools yourself.